A single platform, that makes it all seem so simple
Our platform consists of a number of applications, that come together to provide a platform enabling you to communicate with customers over SMS, email, voice, letter and web. You can take as much or as little of suite of applications as required. Leverage the latest digital communication methods to drive efficiencies, improve response rates and reduce costs regardless of your size.
Make your brand easily accessible to billions of mobile users
Mobile phones are carried everywhere – with Google Business messaging, you can make it easier for them to get in touch and engage in conversational rich messaging directly from Google.
Achieve more with less – deploy a BoT or automated message handling
Use our simple BoT Designer and Intent Handling Tool to encourage self-service and improve efficiencies, enabling your staff to focus on those conversations that are more complex and require assistance.
Our platform is capable of breaking down inbound messages from customers across any channel to determining their intent.
We assist you by placing highly visible buttons that reduce call volume and enabling conversational messaging which is more efficient and less expensive to service.
Increase customer satisfaction and offer a memorable customer experience through rich content messaging.
Reduce postage costs – send documents faster and more securely
Instead of mailing customers, which is both time consuming and costly, the customer is sent an invite via SMS or email and is prompted to visit a URL to retrieve their document.
The invites and portal are fully customisable to ensure that your brand guidelines remain in force.
Documents can be optionally secured using identification and verification, which can be implemented in minutes, based on the data you hold about the recipient ensuring that documents are only accessible by the right individual.
All interactions are fully traceable, from delivery of the initial invite through to site being accessed and the document downloaded – providing complete transparency. Thereby, enabling customers to further automate follow up prompts or reminders, or switch to traditional print where required without human intervention.
Disclaimer: Berkshire Growth Hub does not recommend or endorse anyone listed within the Marketplace.