Amazon Bootcamp: Becoming a resilient business

Join this three-hour online bootcamp to learn how to combine online and offline sales to become a true omni-channel and resilient retailer. Hear from experts and founders who have been on the omni-channel journey.

Agenda:

09.30am: An introduction to LiveStream Retail – what is it and how can you build into your brand and business, with Paul Durrant from PDT Sales Consultancy.

10.15am: Delivering delight – how great customer service (online and off) can encourage customers to keep coming back

10.45am: Break

11.00am: Purpose and Profit – how having a brand with purpose sells well both online and In Real Life (IRL)

11.30am: People and talent – what are the skills required to lead an omni-channel business and how to secure talent to power your company, with Emma del Torto from Effective HR.

12.00pm: Sustainability in business – how to build sustainability into your business practices and deliver positive results for the planet – and your profit.

12.30pm: Protecting your business through your Intellectual Property (IP)

1pm: Event ends